About Us

Refined Urban is an apparel company based in Puerto Rico. Our goal is to reach the world with our products. We mainly focus on jackets, sweaters, and hoodies for all ages and both sexes.

Thank you for choosing Refined Urban.

Frequently Asked Questions (FAQs)

1. What is Refined Urban? Refined Urban is an online store offering a curated selection of quality and practical products for daily life. Our collections consists mostly of jackets, hoodies and sweaters for any gender and any age.

2. How can I place an order? To place an order, simply browse our products, add your chosen items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept? We accept Visa, Mastercard, Discover, Amex, JCB, Diners Club and Apple Pay.

4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.

5. What is your shipping policy?

• Standard Shipping: Free, 10-20 business days within the US.
• Expedited Shipping: USPS, 8-16 business days, incurs an additional $10.00 cost.

6. Do you ship internationally? Currently, we focus on domestic US shipping. We plan to expand our shipping options in the future.

7. What is your return policy? We accept returns within 30 days of delivery. Items must be in their original condition and packaging. To initiate a return, please contact us at contact@refinedurban.com.

8. What should I do if I received the wrong item or a defective product? If you received the wrong item or a defective product, please contact us via email. We will arrange to deliver the correct items or return your payment if you do not want a replacement. For defective products, please take photos or videos and email us; we will replace your purchase after confirmation free of charge. This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

9. How can I contact customer support? You can contact our customer support team via email at contact@refinedurban.com. We are here to assist you with any questions or concerns.

10. How can I stay updated with Refined Urban's latest news and offers? Subscribe to our newsletter and follow us on social media to stay updated with our latest products, promotions, and news.

11. What happens if my package is lost or damaged during shipping? In the unfortunate event that your package is lost or damaged during shipping, please contact us immediately at contact@refinedurban.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

12. Can I change or cancel my order? Orders can be changed or canceled before the daily cutoff time. If you need to make changes or cancel your order, please contact us as soon as possible at contact@refinedurban.com. After the cutoff time, we may not be able to make changes or cancellations.

13. How do I return an item? To return an item, please contact us at contact@refinedurban.com with your order number and the reason for the return. We will provide you with instructions on how to return the item. Return shipping costs may apply.

14. How can I check the status of my order? You can check the status of your order by using your tracking code sent via email into the tracking feature on our website or through the carrier's website. You will also receive email updates on the status of your order.

15. What should I do if I have a problem with my order? If you have any issues with your order, please contact our customer support team at contact@refinedurban.com. We are here to help and will do our best to resolve any problems you may have.

16. What currency will I be charged in? All orders are processed in USD.

17. Will I receive an order confirmation when I place my order? All customers will receive an order number after placing their orders. If you don't receive one within 24 hours, please contact us.

18. Is checkout on this site safe and secure? Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards.

19. If I enter my email address, will you sell my information? We do not sell our customers' information. Emails are strictly for order information and to inform email subscribers about exclusive offers.

20. Will I be charged for customs and taxes? The prices displayed on our site are tax-free in USD. Please be aware that you may be liable for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by the customs department in your country.

21. What if I provided the wrong address? It is the responsibility of the buyer to enter the shipping address correctly. If you need to change your shipping address, contact us at contact@refinedurban.com as soon as possible. While we strive to accommodate address changes, we cannot guarantee them due to varying time limits. If it's too late for our team to make changes, we'll wait to see if the package gets returned to us, at which point we can ship it to the correct address or provide a full refund.

22. Can't find the question you are looking for? Don't hesitate to contact us. We are always here to answer your questions. Email us at contact@refinedurban.com.

We are happy to provide you with information and quality service. Contact us via E-mail at contact@refinedurban.com